Menu

Why Customer Care Should Fall On The Whole Business

Ampersand Latest

A problem occurs. Examine your initial reaction. More often than not problems get pushed off to someone else. Fixing problems takes time and we’re all too busy to get involved. Right? This article in MarketingMag shows us the way forward. ” Customer care is not the job of the call centre. According to Pip Stocks, everyone in the business needs to give a damn. Here are five ways to ensure that care is nurtured in your business.”

If we develop an attitude of treating our clients as people rather than numbers and believing yes is better than no, then we’re on the right track. Read on here.

Hayley James

CEO

Job Search - Fresh Opportunities

Manager, Lifecycle Marketing

(Feature Opportunity)

Customer engagement strategy and performance framework underpins this opportunity to drive the customer lifecycle for this iconic brand. Optimise 1:1 Personalisation & Customer Performance Iconic Australian Brand, Melbourne HQ Executive Remuneration Package This iconic and… Read More

Corporate Communications Manager

(Feature Opportunity)

Global financial services organisation Broad external communications role – 12 month contract Lucrative salary package – up to $150,000 including super + benefits Global, highly regarded financial services organisation are seeking a Corporate Communications Manager… Read More

Ampersand Latest

Challenger Brands and Disruption

(Ampersand Latest)

Successful marketeers in 2019 will be those with an appetite for disruption and an ability to create and change, disrupt. CMO through Vanessa Mitchell looks at the approach used by Athena which plans to disrupt… Read More

In the News

Ampersand International Leadership Breakfast

(In the News)

Ampersand International is hosting a leadership breakfast at Vue de Monde on Wednesday 21st November. The exclusive breakfast will be led by Jason T. Smith, Founder and Group Director of the Back in Motion Health… Read More

Your Ampersand

Through understanding & authenticity we connect people with people, people with brands, people with possibility. Our clients & candidates feel optimistic, proud & valued.

We seize the opportunity to be your brand advocates because we know leadership when we see it.

Contract Resources Register with us Client Enquiries

Our event program

Ampersand’s quarterly event series exists to provide our client and candidate network with insightful, inspiring and challenging topics relevant to leadership, business of tomorrow, innovation and entrepreneurship.

If you’re interested in attending or speaking at an Ampersand event, please get in touch with us.

 

 

Learn More