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A problem occurs. Examine your initial reaction. More often than not problems get pushed off to someone else. Fixing problems takes time and we’re all too busy to get involved. Right? This article in MarketingMag shows us the way forward. ” Customer care is not the job of the call centre. According to Pip Stocks, everyone in the business needs to give a damn. Here are five ways to ensure that care is nurtured in your business.”
If we develop an attitude of treating our clients as people rather than numbers and believing yes is better than no, then we’re on the right track. Read on here.